Started From One


Terms of service

Production Time

Each product page estimates production time. However, this is only an estimate, and manufacturing delays may occur, causing longer production times.

Return Policy

You may return an item within 14 days of receiving it in exchange for a replacement or store credit minus any shipping or custom fee cost we have incurred. ANY item that is returned must be unused.

In the unlikely event of a fault in an item, the customer may send it back for a repair or refund. We will bear the cost of shipping.

Shipping

We are unable to refund or replace any packages that have been confirmed as delivered.

Please ensure your delivery address is correct and secure. We are not responsible for items not received due to an incorrect or incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

International Customs & Duties

Started From One is based in the USA. Expect to cover customs fees for international orders.